Frequently Asked Questions
New Start FAQ’s
To sign up for a new residential service, you can either give us a call at (302) 635-7055 or fill out our online form.
*Please note that if you fill out our online form, one of our customer service representatives will be reach out within 24-48 to complete the sign-up process.
As soon as you’re ready! We can get you started as early as your next pick-up day.
Typically, within two weeks from your first pickup day. Please note that we will still service your residence while you wait for your bins. If your trash & recycling is placed curbside in bags or in personal bins, we will gladly pick it up.
Yes. We offer three different bin sizes: 96-gallon, 64-gallon, and 35-gallon.
Please note that bin sizes will not affect the pricing for service.
We service a majority of New Castle County, Delaware. Please give our office a call to confirm that we can service your specific area.
To begin service, please give our office a call at (302)-635-7055. If you already have Evergreen bins at your residence, we will waive the bin delivery fee.
Yes, we allow for up to four kitchen-size bags or two contractor-size bags next to your Evergreen bin every week. This counts as your free weekly bulk item.
Paper, plastic, glass, tin cans, aluminum cans and cardboard are considered recyclable items. Please refer to our Trash and Recycling page for a full list of items.
Due to traffic patterns, and route changes we cannot guarantee that our drivers will be in your area at a specific time every week. Our drivers do start as early as 6:00 a.m. so the best practice is to have your bins out the night before your service day.
The only holidays that we are closed on are Thanksgiving and Christmas day. With these holidays, there will be a one-day delay on your weekly pickup.
Please call our office no later than the next business day. We are more than willing to further investigate this for you.
Yes. If you notice any damage to your bin, please contact our office and specify what part of the bin is broken. Additionally, we will need the serial number located on your bin. We will repair/replace it at no additional cost.
Yes. If you will be away from your home for more than three weeks, please give our office a call so that we can process your request.
Please be advised that vacation holds must not exceed six months per year.
Please contact our office if you are having trouble with any log-in information.
Yes, we will gladly provide you with house service. Please contact our office at (302) 635-7055 for pricing.
Yes. If a majority of your neighborhood is serviced by Evergreen Waste Services, you may qualify for a discount. Please email your HOA / civic union contact information to [email protected]. We would love to get your neighborhood onboard with our discount program!
Our office hours are 8:30 a.m. – 4:30 p.m. Monday-Friday.
Yes. Please call our office for pricing information.
Yes, you are allowed to swap bin sizes at any time while being serviced by Evergreen. However, there is a $40 delivery fee.
Please note that bin sizes will not affect the pricing for service.
Yard Waste FAQ’s
Yard waste collection is a separate paid service that we offer here at Evergreen. If you are unsure if you are currently signed up for yard waste services, please contact our office.
To sign up for yard waste services, please give our office a call at (302) 635-7055.
We offer yearly and quarterly options for yard waste pickup. Please visit our Yard Waste page for more information.
Quarterly yard waste is $45 per quarter. Yearly yard waste is $96, and it is split into your quarterly payments.
We accept grass clippings, leaves, monkey balls, pines cones, and small branches. Please visit our Yard Waste page for more information.
Yard waste can either be placed loose in your container or in paper bags.
We offer one free Christmas tree pick up a year for our yearly yard waste customers. If you do not wish to sign up for yard waste services, but would still like a Christmas tree pickup, we can do so for a $10 fee.
We can take up to (10) bags or (3) personal bins of yard waste every week. If you are interested in using a combination of the two, we can take (1) bin and up to (6) bags of yard waste every week.
Paper bags are preferable for yard waste. However, personal bins, plastic bags, and boxes are all acceptable for yard waste collection. We ask that you be mindful of the weight.
Please note that we cannot take yard waste if it is placed inside a competitor’s bin.
Dirt, rocks, mulch, and flowerpots are not accepted as yard waste. Please refer to our Yard Waste page for more information.
Due to excessive weight, we are unable to take tree stumps/trunks.
Payment & Billing FAQ’s
We accept payments through our automated phone system, online, checks sent via mail, or by speaking with one of our customer service representatives. We also offer the option to be signed up for autopay.
We do not charge any fuel or environmental fees here at Evergreen.
We send out bills by mail or email one month prior to when they are due.
*Please be advised that if you are set up for autopay, you will not receive billing.
Automatic payments are withdrawn either the second or the last Friday of the month prior to when it is due. Please contact our office if you are unsure which option you are set up with or check your account to see when the last payment was made.
There is a $20 late fee that is applied to your account 15 days after the payment is due. Please keep in mind that we do bill one month prior and you are given a 15-day grace period before this fee goes into effect.
Our billing address is P.O. Box 1612 Hockessin, DE 19707.
If you receive notice that your account has been placed on stop service, it means that there is a temporary hold on your account. As a result, we are unable to pick up any trash, recycling, or yard waste from your residence. This normally occurs when there is an outstanding balance on your account that is past due. Please be advised that we do send payment reminders through several auto calls and emails before your account is placed on a hold. The hold on your account will be lifted once we receive a payment.
Yes. We are more than willing to work with you. Please contact our office before your payment is due to avoid any late fees or interruptions to your service.
There is no fee to cancel service with us, however we cannot offer any refunds if you cancel before the billing cycle ends.
We do not charge a fee to remove Evergreen bins from your residence.
Bulk & Metal Item FAQ’s
A bulk item is considered anything that does not fit in your trash bin. For example, four kitchen-size bags, two contractor-size bags, or a large household item. You can select from one of these 3 options every week. We provide this service free of charge.
Please visit Bulk & Metal Services page for a full list of items that are considered bulk.
Examples of metal items include grills, lawn mowers, washers and dryers, etc. Metal items require pick up by a separate box truck, so they are recycled properly.
Please visit our Bulk & Metal Services page for a full list of metal items that we accept.
If your bulk item is listed under our Bulk Services page and all special instructions (if any) are followed, you do not need to call or text to schedule the item.
All metal items must be scheduled ahead of time. Please call or text (302) 635-7055 to schedule a metal pickup.
No. We provide our metal services to our customers at no additional cost.
Any household item that contains freon must have the freon drained by a certified HVAC technician. The item MUST have a certified tag or seal before we can schedule for pickup. Please contact the Delaware Solid Waste Authority at (800) 404-7080 or visit their website for alternative information on how to properly dispose of these items.
Due to our truck’s capacity, we can only allow for one bulk item per customer each week.
To help the environment, we recycle large metal items. Additionally, large metal items cause damage to our dump trucks, therefore we cannot dispose of these items with trash.
Roll Off Service FAQ’s
We offer 10-yard, 20-yard, and 30-yard roll off dumpsters. Please refer to our Roll off page for additional sizing information.
We offer 14-day rental periods. However, we can extend that timeframe if you wish. There is a $10 fee per day for the following 7 days after the 14-day rental period.
We can typically drop off a roll-off dumpster within 24-48 hours after we receive payment and a copy of the signed agreement.
A: We do not accept any bricks, paint, tires, air compressors, or metal items.
Yes. However, it cannot be mixed in with any other items that are not yard waste.
Please make sure that there are no cars or objects blocking the driveway or street where we will be placing the roll off in. There is a $145 fee if our driver does not have a clear path to drop off or pick up a roll off dumpster.
Yes. The roll off cannot exceed 2 tons and it cannot be overfilled.
There is a line inside of the roll off to avoid overfilling. Please do not exceed that line when placing items in.
Yes, there is a $95 fee per tonnage after the first two tons.
Junk Removal Service FAQ’s
For us to be able to provide you with a quote, we would need to see a picture of all of the items that you would like us to remove. Please email your picture to [email protected] and specify where the items are located in your residence. A team member will be in contact with you as soon as possible.
Pricing for junk removal services is based on the number of items that you wish for us to remove, the weight of those items, labor costs, and where the items are located within your residence.
Junk removal services are scheduled on the same day as your regular weekly trash and recycle pickup.